DescriptionSummary: The Credentialed Trainer (CT) is responsible for training delivery, support, and all related tasks associated with their assigned application(s). The Credentialed Trainer works with the Principal Trainers, Analysts, Informaticists, Health System leaders and Education to assure end users can use the system. They identify individuals who may need additional support or training and provide support, as needed. They ensure that students can use the designated application effectively and efficiently. The Credentialed Trainer is credentialed in assigned application(s) and maintains proficiency. Responsibilities: Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health recordCollaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflowsCollaborate with Principal Trainers to ensure coverage for all scheduled classes and supportResponsible for classroom preparation, making sure materials are printed and available, classrooms are organized and cleanProvide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completenessProvide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideasWork with the provisioning team to assure associates have completed the appropriate training before access is grantedAbility to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records)Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guidesAttend meetings, produce deliverables on time, and escalate issues or concerns appropriatelyComplete job shadows, deliver training, support, and build confidence for end usersFunction as an advocate for end users by relaying issues or opportunities for improvement to Principal TrainersAbility to test and troubleshoot the Training and build environment Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home DashboardsRequire minimal instruction on day-to-day workMake decisions regarding own work on primarily routine casesModels/mentors and trains team members within their own training teamWorks under minimal supervision, uses independent judgment requiring analysis of variable factorsCollaborates with senior team members to develop/validate methods and teaching techniquesSolves or escalates operational problems to senior team members and managementStrong organizational and communication skills Other duties as assigned Requirements: Education/Skills High School diploma required; Associate degree preferredPreferred experience with adult learners, in-person, and virtual training Experience Two + years of experience with education, EPIC end user, or related field required. Healthcare industry education preferredPrevious experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred Experience in instructional design, training, using Epic system preferredExperience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferredExperience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and WordExperience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists requiredExperience with any industry LMS (Learning Management System) is preferredProven track-record of successfully delivering projects on time and within budget Licenses, Registrations, or Certifications Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager) Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire (or as agreed upon with manager) Work Type: Full Time
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