Job Description

Senior People & Talent Partner
Boston, MA. 
This role is based in our Boston office.

Zeelo is a leading global B2B TransitTech company committed to transforming commutes for frontline workers, bus operators, and employers. With a rapidly expanding presence in the US, Zeelo empowers its riders, clients and partners with sustainable, efficient and affordable transportation programs.

Our software and managed services improve service levels, enhance bus occupancy, minimize CO2 emissions, reduce costs and streamline administrative processes. 

Launched in London, with an R&D team in Spain and operations in the UK and US, Zeelo is poised for significant growth in the US market. 

Today Zeelo has 130 employees, completes 500,000 rides per month, and serves clients including Amazon, Fidelity, UPS and many more.

About the Role:

Zeelo is hiring a Senior People & Talent Partner – US Lead to own and drive our transatlantic talent strategy and scale People operations across our growing US business.

Based in our U.S. office in Boston Massachusetts, this is a high-impact, dual-focus role that combines People Business Partnering with leadership of global Talent Acquisition, and will support our U.S. growth strategy with a real focus on building high performing teams. 

You'll work closely with the People team members based in the UK to create alignment and consistency, as well as revamp and revise existing HR processes and procedures to make them fit for the growth of the US business. 

This is a high-impact role, ideal for someone who thrives in a fast-paced tech environment and is experienced in supporting scaling operations across multiple states.

What you'll be doing/Role Responsibilities:

Strategic Talent Acquisition (global):

• Own and lead Zeelo's global talent acquisition function, including recruitment strategy, workforce planning, employer branding, and continuous improvement.
• Partner with the C-Suite to translate business plans into headcount strategies; maintain a live map of critical roles and workforce needs.
• Improve and scale hiring processes.
• Drive employer brand efforts.
• Develop partnerships with agencies to support recruitment while minimizing cost and time-to-hire.

People Business Partnering (US Focus):

• Act as a strategic and hands-on partner to US senior leaders, helping align People initiatives with business objectives and supporting org design, team development, and culture-building.
• Coach and support managers through performance, development, change, and growth topics, ensuring a high-performance environment.
• Optimize, tailor and scale HR processes (especially onboarding), policies and systems to support growth in the US, enabling success from day one and scale the team, including distributed workforce (go to market team).
• Implement and lead performance management policies and practices that promote a high performing team, ensuring alignment with succession planning and internal mobility.
• Champion Zeelo's evolving culture aligned with Chapter 3 values; lead local US culture-building initiatives and act as a visible point of People team presence.
• Drive employee engagement efforts and facilitate engagement surveys, analyze trends, and drive local action planning in partnership with global People leaders.

HR Operations and Compliance (US Focus)

• Ensure compliance with state and federal employment laws across US locations.
• Partner with People Ops to improve systems, policies, and documentation (e.g., onboarding, contracts, benefits), enabling smooth scale-up.
• Advise on and handle sensitive employee relations matters in compliance with U.S. labor standards.

What you should bring:

• Demonstrated a minimum of 7 years of HR experience as a Senior HRBP in a tech-driven, scaling environment, a background in talent acquisition is required.
• Excellent leadership skills.
• Track record of supporting rapid, multi-state U.S. expansion initiatives
• Proven ability to work collaboratively with international teams (UK based) 
• Strong understanding of U.S. labor and employment laws (with knowledge of UK and Spanish employment law as an added advantage)
• Excellent interpersonal, negotiation, leadership and influencing skills with the ability to support stakeholders up to and including the Executive suite.
• Proven ability to build processes and procedures, with the ability to streamline.

This is a career defining role working with cofounders and exceptional C suite leaders to execute at pace. You will be a key figure in the drive towards a High Performance team. You'll be full of energy, enthusiasm and genuinely love an in-person environment where you see your impact! 

Note: This role requires in-office first presence (minimum 4 days/week). It is not a remote or hybrid position.

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