Job Description

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Service Management - ServiceNow CSDM Models and Mapping

What do you do within service mapping?

Do you have any experience (manually) creating CSDM models outside of using service mapping? If so, can you elaborate?

Are you ok with doing architecture and ServiceNow administration, meaning are you good with not doing architecture only?

You will know how to use automation to create maps and models. This job is specifically seeking individuals with the expertise to perform these activities without having service mapping perform the steps.

Do you have any experience (manually) creating CSDM models outside of using service mapping? If so can you elaborate?

Salary: $127k to $155k plus 15% bonus

Location : Chicago, IL

3 days onsite 2 days Remote

This is on the infrastructure side of ServiceNow (administration). Service mapping is key. You will be managing the population of the ServiceNow configuration management CMDB CSDM model, ServiceNow discovery. ITIL model, IT infrastructure topology. Manage cloud inventory, IT asset management, change management, incident and problem management, event management. 5 years ITSM workflow development, automated discovery and architecture key question is what do you do within service mapping/

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management.
• Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model.
• Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards.
• Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations.
• Provides governance to ensure the integrity of the Configuration Management Database.
• Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team.
• Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives.
• Support integrations with data sources other than ServiceNow Discovery.
• Monitor CMDB health and resolve conflicts between data sources. 
• Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out.
• Produces management information, including KPIs and status reports, with an operational and a management focus.
• Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward.

Qualifications:

• 5+ years relevant experience with Configuration Management / CMDB / Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools e.g. ServiceNow.
• Ability to discover and manage cloud inventory.
• Ability to work across functional areas to drive continuous improvement.
• Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management.
• Experience creating and maintaining metrics, reports, and dashboards.

Technical Skills:

• ServiceNow experience is preferred.
• Advanced knowledge of CMDB / CMS data models.
• ITIL, COBIT5 as related to service management and configuration management.
• General knowledge and familiarity with networking, mainframes, servers, scripting, and databases.
• Strong verbal and written communication skills, problem-solving skills.
• Strong Excel and PowerPoint skills required.

Education and/or Experience:

• BS/BA in a related field, such as Management Information Systems (MIS), Computer Science.
• 5 - 7 years of ITSM experience or related workflow development practice and techniques experience.
• 5 - 7 years in an Automated Discovery Analyst role preferred.

Certificates or Licenses:

• ITIL Certified (Foundation+).

Request Technology, LLC consists of a group of Associate Recruiters, each of whom has an extensive background within the search industry. We fill positions at every level, from entry level to executive. Our specialties have proven to be our strength within the industry; we have successfully filled more than 80 percent of our available positions. With each engagement, we gain a better understanding of an organizations corporate culture and the needs of IT positions within it. Further more, we partner with our clients to match the candidate’s personality with the company culture by learning about the candidate’s background, which companies they have worked for, why they have left organizations and what motivates them to succeed. Thank you for your interest in Request Technology. For additional information, please visit our Web site at or call me at 630-717-5865. Because we work on a contingency basis, you have no obligation to us until we find you the right candidate. We back this up by offering you a three-month, money-back guarantee. I look forward to working with you and demonstrating for you firsthand why Request Technology is peerless in a highly competitive industry.

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