Job Description

We recognize our competitive advantage - our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

BRIEF POSTING DESCRIPTION:

The P CO HE REVENUE MANAGEMENT ED Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Management vacancy available. This position may be filled on Oahu, Maui, or Hawaii Island. (Role: Professional)

JOB FUNCTION:

Provides billing, administrative, and financial support to the department, including assistance with billing and customer information systems. Analyzes billing issues, supports the Billing team, and serves as point of contact for non-commodity and other billing programs. Ensures accurate and timely processing of non-commodity requests and assists with reporting, documentation, and training.

ESSENTIAL FUNCTIONS:

• Billing Issue Resolution and Support: Analyzes rate and billing situations. Researches, assesses needs and gathers data to develop, coordinate and implement recommended solutions. Assists Billing team with issues and problems as they arise.
• Billing Programs/Projects and System Support: Serves as Billing Point of Contact for other billing programs administered within the department, including but not limited to Community Based Renewable Energy (CBRE), On-Bill Refinancing (OBR), Payment Protection program, Smart Renewable Energy Program (Smart DER), Non-commodity billing, etc. Supports future initiatives and projects associated with but not limited to new technology, customer options and services, on-bill programs, and/or process improvement that cross multiple organizations. Participates in cross functional teams/projects/meetings, including system integration and package-based implementation projects. Works with other departments and external groups. Investigates, analyzes, and resolves issues. Gathers requirements, performs testing, and reports defects and/or enhancements. Provides work direction to support staff and training as required.
• Billing Accounting: Responsible for the SOX (Sarbanes Oxley Act of 2002)/accounting/billing activities associated with but not limited to the SAP Customer Information System (CIS), Enterprise Resource Planning (ERP), Meter Data System Management (MDMS), Light and Power billing, Non-Commodity billing, other billing programs, and Accounts Receivable. Coordinates inputs and adjustments, reconciles accounts to help ensure data integrity. Prepares journal entries, reconciliations, and any other reporting required to support the Billing Department, including but not limited to journal entries and reconciliations for OBR and Accounts Receivable, and other quarterly, monthly, and daily reports. Performs tasks associated with any other processes involving Billing personnel intervention, such as OBR and CBRE. Gathers, organizes, and analyzes customer data, including but limited to providing data to Billing personnel to assist with posting billing adjustments for multiple billing periods. Monitors for compliance to internal controls (SOX) and works with internal and external auditors in SOX testing.
• Non-commodity Billing: Responsible for supporting the Billing Department to execute requests from internal customers in inputting billing determinants for non-commodity billing and other miscellaneous billing types, including but not limited to fixed rate billing. Reviews and analyzes non-commodity billing requests to determine if all required information has been provided and such requests are completed timely. Works with other departments to assist with inquires. Provides work direction to support staff and training as required, especially for the non-commodity billing process.
• Reporting and Administrative Support: Coordinates, prepares and updates department’s reporting requirements. Monitors and/or creates reports to ensure that the procedures/policies are adhered to. Analyzes and prepares management reports to assist Department leadership in developing statistics, forecasts, monitoring costs, and interpreting cost data. Prepares statistical reports and presentations, as necessary. Assists Supervisor and department with administrative tasks.
• Process Documentation and Training: Coordinates and performs informal and formal training. Develops, updates, and communicates documentation and training material of business policies and procedures to improve efficiency in the department. Coordinates the review, revision, and approval of procedures. Disseminates often complex information on a variety of related procedure issues and presents it in a clear, concise form.
• Billing Inquiry Support: Interprets Company tariff and rate applications for customers. Receives and answers inquiries from customers and internal sources as necessary.

• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Working knowledge of the principles of accounting, cost accounting, financial information systems, accounts receivable, forecasting, budgeting methods and systems, capital budgeting, and payroll; management theories and practices normally acquired through college level courses or equivalent experience.
• Working knowledge/understanding of billing and customer information systems. Knowledge of SAP Customer Information System (CIS), Enterprise Resource Planning (ERP), Meter Data Management System (MDMS), and other company business systems is preferred.
• Working knowledge/understanding of Light and Power billing, non-commodity billing, and other billing programs.
• Working knowledge and proper interpretation and application of company’s tariff and rates, rules and regulations.
• Working knowledge of data processing and security concepts and techniques.

Skills Requirements

• Excellent written, oral and listening communication skills to effectively communicate and collaborate with all levels in the company and external groups.
• Demonstrated effective presentation skills to present information in a professional manner.
• Demonstrated ability to work in a team setting and work collaboratively across functional areas, levels and departments.
• Demonstrated proficiency in using PC software applications (i.e. spreadsheets, word processing, database management, presentation, etc.) for fairly complex applications.
• Demonstrated leadership skills and ability to work with a variety of difficult and challenging people and circumstances.
• Demonstrated analytical, organizational, planning, project management, administrative skills to manage multiple, complex programs with minimal supervision and ability to adapt to rapidly changing priorities.
• Demonstrated ability to maintain accuracy, confidentiality, and professionalism in a fast paced, multitasking work environment.
• Demonstrated analytical, computational, and administrative skills required for such tasks as preparing, monitoring and analyzing forecasts, and carrying out company/department policies and procedures.
• Ability to apply innovative and creative problem-solving skills. Ability to learn quickly when facing new challenges.
• Demonstrated ability to exercise good judgement in handling confidential and sensitive information and maintain a high level of integrity and work ethic.

Experience Requirements

• Several years (3-5) of experience in billing, accounting, budgeting, customer service, and/or administrative services.

Role: Professional

Number of Vacancies: 1

Location: Honolulu – Oahu, Kahului, Maui, or Hilo, Hawaii Island

Hiring Range: The hiring range for the Billing Specialist [Req ID 9694] position is $58,800.00 to $65,000.00. The person selected will be placed according to his/her skills and qualifications.

Interested individuals who are employees of affiliate companies should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.


By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.


In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.


Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”


Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.”


For a current list of all Affiliates and Affiliate-Related Entities, please see:




This list may be amended, updated or revised from time to time without notice.

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